Shipping times

Opinion Ciatti delivers its products all over the world using qualified Express Couriers.

Shipment is always made at the street level and it is possible to have the goods delivered to any address (with the exception of poste restante and post box) by specifying the full details when placing the order.

No delivery to the floor and collection of packaging is provided.

Shipping is free of charge in Italy (including the Republic of San Marino and Vatican City) on purchase orders exceeding 150 €.

Delivery times in Italy are approximately those specified in the fact sheet of each product.

For Basilicata, Campania, Calabria, Puglia, and the islands, delivery may take one additional day.

In Europe delivery is usually made within 7 business days, in the USA within 10 business days, and within 20 business days for all other destinations.

In case of bulky orders and/or particularly fragile products, shipment is carried out by specialised couriers and the delivery times may vary depending on the volume and destination of the goods.

Holidays and long weekends are not included in the number of days specified above. The period from 1 to 27 August and from 22 December to 7 January should also be excluded from the calculation of delivery times.

Delivery times can be delayed also in case of events beyond the control of the subjects involved in the distribution chain, such as natural disasters, road blockades for strikes, demonstrations, road accidents, visits of public personalities, etc.

The courier will deliver from Monday to Friday during working hours and no appointment can be arranged. The courier will try to deliver to the address specified in the order. In case of missed delivery, the package will be stored in the nearest courier branch, according to the procedure notified to you by the courier.


Taxes and Customs

If the products are to be delivered to a country outside the European Union, the total price stated in the order and in the order confirmation, including indirect taxes (where applicable), is to be understood as net of any customs duties and other sales taxes which you hereby agree to pay for, where required, in addition to the price stated in the order and in the order confirmation, as provided for by the applicable laws of the country where the product will be delivered.

For further information on any duties or taxes applicable in your country of residence or in the country of destination of the products, please refer to the relevant authorities.

Any additional costs, charges, taxes and/or duties payable in any given country, for any reason whatsoever, applicable to the products ordered under these Conditions shall be borne by the customer only.

You hereby declare that if, at the time the order is placed with the seller, you are unaware of the costs, charges, taxes and/or duties as referred above, this shall not constitute grounds for termination of this contract and such amounts shall under no circumstances be charged to the seller.


Tracking the Shipment

You can track your order with the tracking number that will be provided by email directly by the courier.